Shipping Policy

 

PRODUCTION and SHIPPING TIME

Current production time is 10 to 14 weeks

Busy seasons such as launches or holidays may take longer. Shipping time is vary depending on your location, carriers, and seasons. The processing time mentioned above applies specifically to orders that include handmade items. Please note that this is an estimate and not guaranteed.

For orders consisting solely of ready-to-ship items, such as stickers and buckle collars, they are typically dispatched within 1 week. If you choose Flat Rate shipping or Free Shipping, the processing time remains as mentioned above under 'Current production time'.

Maintaining the highest quality in handmade items is my top priority, and the processing time reflects the commitment to ensuring that each product meets these standards. Thank you for your understanding and support.

 

Flat Rate Shipping

We currently offer flat-rate shipping at 11.99 CAD for addresses in Canada and the US. Please be aware that if you choose flat-rate shipping, there may be an additional week for the shipment of your item. The shipping time for flat-rate shipping varies but is approximately 1 to 10 business days. We utilize the most economical shipping option available for flat-rate shipping, and a tracking number will be provided.

 

Free Shipping

We currently offer free shipping on orders with a value exceeding 250 CAD for residents in Canada and the US. Please note that if you choose free shipping, there may be an additional week for the shipment of your item. The shipping time for free shipping varies but is approximately 1 to 10 business days. We utilize the most economical shipping option available for free shipping, and a tracking number will be provided.

 

PACKAGE PROTECTION

After handing packages to the carrier, they become the sole responsibility of the shipping company. This means we are unable to process refunds or exchanges for lost, stolen, or damaged items. Additionally, we are not responsible for customs clearance or any issues that may arise during the shipping process. For further assistance, please contact the carrier directly.

 

SHIPPING COST

Shipping cost is calculated at check out. Costs are vary depending on your location and items.  Customs fee is not covered by North Tail Inc. 

 

INTERNATIONAL SHIPPING

We ship to internationally.